FAQs
Thank you for your interest in our services. We lucky to be a very busy shop, but that can have the consequence of us spending to much time answering calls and emails, and not enough time getting the work done on your instruments. For this reason, we have put together a short FAQ. Please read it carefully before emailing, as we will only answer questions that aren't already answered here. This allows us to spend more time at the bench, which means faster turn around times!
When can I bring in my instrument?
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Our workshop operates by appointment only. Due to high demand, all repair requests are placed on a waitlist. Once the current round of repairs has been completed and returned to their owners, an email blast is sent to all clients on the list with the opportunity to schedule an upcoming repair appointment. We usually accept 3 weeks of repairs at a time.
All appointments are held on Saturdays each week for incoming and outgoing repairs. We do not offer during the week appointments as Tuesday-Friday are bench days at our offsite repair shop. Our office on Sahara is solely for appointments with clients. The office is located at 7464 West Sahara Ave, Las Vegas, Nevada, 89117
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How much will the service cost?
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I’m looking for specific information on an instrument topic. Can you help me?
Our most common repairs are listed on our pricing page, right here. If what you are looking to have done is not listed on that page, you will have to bring your instrument for an evaluation, which is free and done on the spot at the counter during your appointment. Estimates cannot be provided via emails and pictures.
When will my instrument be ready?
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Setups, fretwork, playability issues, hardware and electronic component replacement/modification as well as regular acoustic repairs (bridge re-glues, loose/broken braces, cracks) are our most requested services. I try my best to turn these types of work orders around as quickly as I can. Currently, they’re ready for pickup a week to two weeks after drop off.
More complex projects like structural repairs, cosmetic repairs and modifications requiring serious alterations to a guitar (think neck reset, or installing a Strat style tremolo on a Tele) are quoted once the project is received. Given that these vary greatly in nature, and the amount of these coming in is also uneven, turn around times will vary through the year.
Can you service my instrument while I wait?
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Unfortunately, this is not possible
We appreciate your curiosity and enthusiasm, we share the same passion, but I'm a Luthier, not a search engine. You will have to find your own sources of information if you're doing research.
Contact Us
If you would like to be placed on our waiting list for the next run of repairs, or if you have a question that is not answered in the FAQ, please drop us a line with the form bellow. In both cases, it is always helpful for you to also give us the make, model and approximate year of manufacture of the instrument(s) in question.
Thank you
