FAQs
Thank you for your interest in our services. We lucky to be a very busy shop, but that can have the consequence of us spending to much time answering calls and emails, and not enough time getting the work done on your instruments. For this reason, we have put together a short FAQ. Please read it carefully before emailing, as we will only answer questions that aren't already answered here. This allows us to spend more time at the bench, which means faster turn around times for everyone!
When can I bring in my instrument?
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Our workshop operates by appointment only. If would like to inquire about instrument repairs, please send us an email and provide the make, model and any details of the repairs you are in need of. If we are accepting new repairs at that time, and we can be of assistance, we will send you our scheduling link to book an appointment. If we have already accepted the shops max of repairs at that time, we can place your request on our waitlist for the next run. We usually accept 2-3 weeks of repairs at a time.
All appointment types are held on Friday & Saturdays each week for incoming and outgoing repairs. We do not offer during the week appointments as Tuesday-Friday are bench days.
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How much will the service cost?
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I’m looking for specific information on an instrument topic. Can you help me?
Our most common repairs are listed on our pricing page, right here. If what you are looking to have done is not listed on that page, you will have to bring your instrument for an evaluation, which is free and done on the spot at the counter during your appointment. Estimates cannot be provided via emails and pictures.
When will my instrument be ready?
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Setups, fretwork, playability issues, hardware and electronic component replacement/modification as well as regular acoustic repairs (bridge re-glues, loose/broken braces, cracks) are our most requested services. We try our best to turn these types of work orders around as quickly as we can. Currently, we have a one week turnaround timeframe after drop off as long as parts do not need to be ordered.
More complex projects like structural repairs, cosmetic repairs and modifications requiring serious alterations to a guitar (think neck reset, or installing a Strat style tremolo on a Tele) are quoted once the project is received. Given that these vary greatly in nature, and the amount of these coming in is also uneven, turn around times will vary through the year.
Can you service my instrument while I wait?
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Unfortunately, this is not possible
We appreciate your curiosity and enthusiasm, we share the same passion, but we are Luthiers, not a search engine. You will have to find your own sources of information if you're doing research.
Contact Us
If you would like to be placed on our waiting list for the next run of repairs, or if you have a question that is not answered in the FAQ, please drop us a line with the form bellow. In both cases, it is always helpful for you to also give us the make, model and approximate year of manufacture of the instrument(s) in question.
Thank you
